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CONTACTUS  

Head Office: BestEcig Electronic Technology Co., Ltd.
Address: No.27 xinmei Rd. 5F, Haicang, Xiamen, 361022, China
Website:
www.bestecig.com              E-Mail:  info@bestecig.com
Skype:  BestEcig

 

Ireland: BestEcig Electronic Technology Co., Ltd.
Address:Unit 1, Lambay House, Main St, Donabate, Co.Dublin, Rep. of Ireland.
Website:
www.bestecig.ie          E-Mail:  thebestecig@gmail.com

 

Japan: BestEcig Electronic Technology Co., Ltd.
Address:〒153-0044 東京都目黒区大橋2丁目23番21号 樹琳館104
Website:
www.bestecig.jp                E-Mail:  info@bestecig.jp  

 

Israel: BestEcig Electronic Technology Co., Ltd.
Address: 288 kafr kama lower galilee, 15235,  Israel
Website:
www.bestecig.co.il            E-Mail:  info@bestecig.co.il

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No. 51487 2020/11/5 5:07:49
Name:Alan Henderson
Content:you records will show I am a current client when will orders go back to normal and how long will a order arrive in Australia
  Answer:
Dear Alan Henderson:

Good day, thanks a lot for still supporting us as always!

And yes, we ship many orders to Australia, the shipping is not problem, it will take about one week you can receive your order.

No. 51484 2020/11/4 12:11:25
Name:Sinthia
Content:Hi there..just wondering about my order,,I haven’t received the package yet,, And I haven’t received the email the order been shipped. My order no : 202010278413 Many thanks
  Answer:
Dear Sinthia Willy:
 
Thanks for contacting us, maybe you cannot receive our tracking number e-mail for this order.

We had shipped your order, the tracking no. is:

Tracking Number: 918064627721
Shipped company: FedEx

And according as the tracking info, we can find you will receive it soon, if you can not receive it, you can contact your local FeDex carrier too:

918064627721
Pick Up
ChinaFedex
New Zealand
2020-11-04 10:00EAST TAMAKI NZ, International shipment release - Import
Destination
Origin - Tracking consuming: 386 ms
2020-11-04 10:00
EAST TAMAKI NZ, International shipment release - Import
2020-11-04 09:59
EAST TAMAKI NZ, At destination sort facility
2020-11-04 09:58
EAST TAMAKI NZ, In transit, Package available for clearance
2020-11-03 14:52
MATRAVILLE AU, In transit
2020-11-02 21:28
MATRAVILLE AU, At local FedEx facility
2020-11-02 19:13
MATRAVILLE AU, In transit
2020-11-02 16:03
MATRAVILLE AU, In transit, Package available for clearance
2020-11-01 06:01
SINGAPORE SG, In transit
2020-11-01 05:58
SINGAPORE SG, In transit
2020-11-01 05:45
SINGAPORE SG, In transit
2020-10-31 05:37
SINGAPORE SG, At local FedEx facility
2020-10-31 05:36
SINGAPORE SG, In transit
2020-10-31 04:54
GUANGZHOU CN, In transit
2020-10-31 04:44
GUANGZHOU CN, Departed FedEx location
2020-10-31 01:30
GUANGZHOU CN, International shipment release - Export
2020-10-31 01:30
GUANGZHOU CN, Arrived at FedEx location
2020-10-31 01:29
GUANGZHOU CN, In transit
2020-10-30 20:45
HUIZHOU CN, Picked up, Package received after FedEx cutoff
2020-10-30 18:17
HUIZHOU CN, Left FedEx origin facility
2020-10-29 21:12
Shipment information sent to FedEx

No. 51483 2020/11/4 10:34:12
Name:David Evans
Content:Here we go again, I've already written about this prder 20209218550 and you said it was returned to you and you reshipped it. Well, the tracking number yields nothing, it's been 6 weeks and so why don't you refund my money and I'll make a new order.
  Answer:
Dear David Evans:

Good day, thanks a lot for contacting us, seems you did not receive our before e-mails, yes, for some reasons, your parcel for this order was returned to us from your country.
 
So we directly free reshipped the new parcel via EMS to you again, the new tracking number is LY494449445CN, and according as the tracking info, we can find you will receive it soon:

LY494449445CN
In Transit
ChinaChina Post
United StatesUSPS
2020-11-01 22:28ANAHEIM CA DISTRIBUTION CENTER, Arrived at USPS Regional Destination Facility -> Your item arrived at our ANAHEIM CA DISTRIBUTION CENTER destination facility on November 1, 2020 at 10:28 pm. The item is currently in transit to the destination.
Destination - Cached time: 2020-11-04 16:34:03 (GMT+08:00)
2020-11-01 22:28
ANAHEIM CA DISTRIBUTION CENTER, Arrived at USPS Regional Destination Facility -> Your item arrived at our ANAHEIM CA DISTRIBUTION CENTER destination facility on November 1, 2020 at 10:28 pm. The item is currently in transit to the destination.
2020-11-01 00:00
In Transit to Next Facility
2020-10-31 01:04
SANTA ANA CA DISTRIBUTION CENTER, Arrived at USPS Regional Facility
2020-10-30 13:28
ANAHEIM CA DISTRIBUTION CENTER, Arrived at USPS Regional Destination Facility
2020-10-29 19:43
SAN JOSE, CA 95125, Departed USPS Facility
2020-10-29 09:20
SAN JOSE, CA 95125, Arrived at USPS Facility
2020-10-27 23:20
ANAHEIM CA DISTRIBUTION CENTER, Arrived at USPS Regional Facility
2020-10-27 22:04
LOS ANGELES CA INTERNATIONAL DISTRIBUTION CENTER, Departed USPS Regional Facility
2020-10-27 15:48
LOS ANGELES CA INTERNATIONAL DISTRIBUTION CENTER, Arrived at USPS Regional Facility
2020-10-27 09:47
Inbound Out of Customs
2020-10-23 10:53
Inbound Into Customs
2020-10-23 10:53
ISC LOS ANGELES CA (USPS), Processed Through Facility
2020-10-15 13:17
Origin Post is Preparing Shipment
2020-10-15 13:17
CHINA, XIAMEN EMS, Processed Through Facility
2020-10-14 19:25
CHINA, XIAMEN, Processed Through Facility
2020-10-14 18:29
CHINA, Acceptance

No. 51448 2020/10/28 15:54:55
Name:Stephen waters
Content:Hi,i ordered some e liquid on the 25/10/20 and paid with PayPal. I have not received a conformation e-mail that you received my order??
  Answer:
Dear Stephen Waters:


Thanks a lot for contacting us, yes, we have shipped your order and sent its tracking number to you indeed, seems you can not receive our system e-mails or the e-mails come into the spam box.
 
For your this order, the tracking no. is:


Tracking Number:    EV940343034CN
Shipped company:    EMS
Tracking website:    http://www.bestecig.com/sh.asp 

Shipped Date:    2020/10/26

 
For checking this order status, if you can not receive the e-mails, you can click Order status too.  On the right side, you can find Single Order Lookup, then you can directly fill the order number and e-mail, you can check your order status.

No. 51431 2020/10/25 8:04:41
Name:Jake white
Content:Hi just enquiring why your diy flavour concentrates are quite expensive I'm bringing this up as admittedly your Mild 7 tobacco concentrate is a real favourite of mine but compared to other manufacturers concentrates your prices are quite high.
  Answer:
Dear jake white:

Good  day, thanks a lot for contacting us!

Yes, our flavour concentrates are different from other almost companies, our flavors are purified from the natural plants, NOT use the artificial flavors, so as you know, the taste will be better too and it will be better health.

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