1.FQA For Using Visa/Mastercard online
*If your payment is failed, and receive a notice email contained one of following reasons:
1.Your card must be 3D (SecureCode) enabled:
please have a try. MasterCard SecureCode or Visa Authenticated Payment Program
2.We do not process customers in this country:
choose paying with other payment methods.
3.Risk denied the transaction:
choose paying with other payment methods.
4.Missing zip code:
Filled the correct customer data must been consistent with your visa information.
5.Transaction declined by bank:
try it again after some time.
6.Invalid Credit Card number (parameter credit card number):
filled the correct card mumber.
you can pay by the following link, not need place order again. (remark: your order no.)
http://mer.ctopay.com/Merchant/MerPay/specialSelect15.jsp?m=3888
*Please see our frequently asked questions below for possible answers to a query you may have.
1. do not recognize the charge on my bank statement.
If your bank statement reads http://www.reasonforpay.com/, we are able to assist you in any matters regarding the transaction. Do not hesitate to contact our free customer service at any time.
2. How do I use my credit card securely online?
When shopping online, always use web pages you are familiar with and trust. A good indication of the quality of a merchant web site is answered by these questions:
Do they use SSL certificates?
You can see this easily by looking at the address bar in your browser. If it reads: https:// on the payment page, your credit card information is securely transferred.
Do I pay on a pop-up screen leading directly to a known bank?
This payment method is called web form and is a more secure alternative way of making payments online since the communication goes directly to the bank.
Are there complaints regarding the company on forums and online?
Misbehaving merchants are often and soon written about in various forums online. Google the web site if you are unsure of its quality.
As an extra measure of protection ask your card issuing bank if they can provide a 3D secure credit card to you. A 3D secure enabled card will prompt you for a 4 digit pin number that you have chosen when making a purchase online.
3. I forgot the web site address I bought on. How do I find that out?
Either use the contact form and request information on what site the purchase was made or call our support staff on1866 7235766(USA) or 86-75525846724(China) and ask them directly.
4. My card was stolen and I did not make the purchase, what do I do now?
Contact the support staff on1866 7235766(USA) or 86-75525846724(China)
for advice and help with getting your funds returned. Remember to always cancel a stolen or fraudulently used credit card.
