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NOTICE: To Australian friends: We still ship many orders to your country everyday, the e-liquid shipping is not problem.
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CONTACTUS  

Head Office: BestEcig Electronic Technology Co., Ltd.
Address: No.27 xinmei Rd. 5F, Haicang, Xiamen, 361022, China
Website:
www.bestecig.com              E-Mail:  info@bestecig.com
Skype:  BestEcig

 

Ireland: BestEcig Electronic Technology Co., Ltd.
Address:Unit 1, Lambay House, Main St, Donabate, Co.Dublin, Rep. of Ireland.
Website:
www.bestecig.ie          E-Mail:  thebestecig@gmail.com

 

Japan: BestEcig Electronic Technology Co., Ltd.
Address:〒153-0044 東京都目黒区大橋2丁目23番21号 樹琳館104
Website:
www.bestecig.jp                E-Mail:  info@bestecig.jp  

 

Israel: BestEcig Electronic Technology Co., Ltd.
Address: 288 kafr kama lower galilee, 15235,  Israel
Website:
www.bestecig.co.il            E-Mail:  info@bestecig.co.il

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No. 51358 2020/10/16 23:09:23
Name:Robert Block
Content:I have bought many times but can't remember my user name or password.pls advise how I can get it.
  Answer:
Dear Robert Block:

Thanks a lot for contacting us, just checked, because our website has Guest Checkout function: You do not have to create an ID and log in, directly checkout. 
 
You directly checkout for your before orders, did not register one ID in our website yet, so cannot find your ID from our database too.

No. 51351 2020/10/16 9:56:17
Name:Traci A Beagan
Content:Receipt Number: 2219372129286858 I did not receive a confirmation email. My credit card was charged $31.70 on October 2. What is the status of my order
  Answer:
Dear Traci Beagan:

Thanks a lot for contacting us, yes, we have shipped your order and sent its tracking number to you indeed, seems you can not receive our system e-mails or the e-mails come into the spam box.
 
For your this order, because of our National Day holiday, so we shipped them via EMS on Oct 8th, the tracking no. is:


Tracking Number:    LY485822195CN
Shipped company:    EMS
Tracking website:    http://www.bestecig.com/sh.asp 

Shipped date:    2020/10/8

No. 51329 2020/10/14 15:03:48
Name:Emmanuel Zervas
Content:Just need to know if you still ship out e-liquids to Australia.
  Answer:
Dear Emmanuel Zervas:

Good day, thanks a lot for contacting us, yes, we still ship many e-liquid orders to Australia everyday, it’s not problem, welcome you place a new order from our company again.

No. 51304 2020/10/10 21:05:57
Name:Richard Moll
Content:Order# 202092025853 Sept 20,2020. Seems to have been shipped to Singapore from New York. Why?
  Answer:
Dear Richard Moll:

Good day, thanks a lot for contacting us!

The tracking info is updated again, it is in USA again, maybe the tracking info was filled the wrong info before, we will let our carrier check this:

LY463355139CN
In Transit
ChinaChina Post
United StatesUSPS
2020-10-13 15:25ISC CHICAGO IL (USPS), Processed Through Facility -> Your item has been processed through our facility in ISC CHICAGO IL (USPS) at 3:25 pm on October 13, 2020.
Destination - Tracking consuming: 623 ms
2020-10-13 15:25
ISC CHICAGO IL (USPS), Processed Through Facility -> Your item has been processed through our facility in ISC CHICAGO IL (USPS) at 3:25 pm on October 13, 2020.
2020-10-09 03:39
Origin Post is Preparing Shipment
2020-10-09 03:39
Depart From Transit Office of Exchange
2020-09-28 18:41
ISC NEW YORK NY(USPS), Processed Through Facility
2020-09-23 13:27
Origin Post is Preparing Shipment
2020-09-23 13:27
CHINA, XIAMEN EMS, Processed Through Facility
2020-09-22 18:45
CHINA, XIAMEN, Processed Through Facility
2020-09-22 17:56
CHINA, Acceptance

No. 51297 2020/10/7 18:09:52
Name:patricia finn
Content:24 Sep i placed an order -2020924225311 and the order status has not changed. Can I please get an estimated date of delivery?
  Answer:
Dear patricia finn:

Good day, thanks a lot for contacting us!

Yes, we shipped your order before Oct, but because your order contained Li-batteries, for now, the Australian airlines cannot deliver them ( Or the shipping time will be very long) at the recently, so we had to ship your parcel via other special carrier, I will let you know when we get the tracking number for it after one or two days.

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