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NOTICE: We have to stop the online orders temporality (JUST ONLY TEMPORARY, NOT PERMANENT):  because of  the increasing influence of COVID-19 around the world, the international flights have decreased significantly, the express shipping is very difficult now.
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CONTACTUS  

Head Office: BestEcig Electronic Technology Co., Ltd.
Address: No.27 xinmei Rd. 5F, Haicang, Xiamen, 361022, China
Website:
www.bestecig.com              E-Mail:  info@bestecig.com
Skype:  BestEcig

 

Ireland: BestEcig Electronic Technology Co., Ltd.
Address:Unit 1, Lambay House, Main St, Donabate, Co.Dublin, Rep. of Ireland.
Website:
www.bestecig.ie          E-Mail:  thebestecig@gmail.com

 

Japan: BestEcig Electronic Technology Co., Ltd.
Address:〒153-0044 東京都目黒区大橋2丁目23番21号 樹琳館104
Website:
www.bestecig.jp                E-Mail:  info@bestecig.jp  

 

Israel: BestEcig Electronic Technology Co., Ltd.
Address: 288 kafr kama lower galilee, 15235,  Israel
Website:
www.bestecig.co.il            E-Mail:  info@bestecig.co.il

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No. 50017 2020/4/4 6:26:57
Name:Aaron Holmes
Content:My order (EB714662079CN), Has not arrived as of 4/3/2020. Is there any word of when it might arrive? Thank you.
  Answer:
Dear Aaron Holmes:

Good weekend, thanks a lot for contacting us!

Thanks a lot for contacting us and sorry for the inconvenience caused to you!

Although we shipped your order out via EMS in time, but because of  the increasing influence of COVID-19 around the world, the international flights have decreased significantly, the express shipping is very difficult, almost parcels will be delayed many days.

But good news for you, the tracking info for your parcel was updated, your parcel arrived in your country, you will receive it soon:

EB714662079CN
In Transit
ChinaChina Post
United StatesUSPS
2020-04-04 03:30JAMAICA NY INTERNATIONAL DISTRIBUTION CENTER, Arrived at USPS Regional Facility -> Your item arrived at our USPS facility in JAMAICA NY INTERNATIONAL DISTRIBUTION CENTER on April 4, 2020 at 3:30 am. The item is currently in transit to the destination.
Destination - Tracking consuming: 377 ms
2020-04-04 03:30
JAMAICA NY INTERNATIONAL DISTRIBUTION CENTER, Arrived at USPS Regional Facility -> Your item arrived at our USPS facility in JAMAICA NY INTERNATIONAL DISTRIBUTION CENTER on April 4, 2020 at 3:30 am. The item is currently in transit to the destination.
2020-03-10 14:04
CHINA, XIAMEN EMS, Processed Through Facility
2020-03-10 13:51
Origin Post is Preparing Shipment
2020-03-10 13:51
CHINA, XIAMEN EMS, Processed Through Facility
2020-03-10 12:41
CHINA, Acceptance

No. 50016 2020/4/4 4:07:25
Name:Martin Bennett
Content:Dear Sir, I would be very much obliged if you would be so kind as to email me at the above address when you are able to continue overseas shipping. Thank you in advance.
  Answer:
Dear Martin Bennett:

Good weekend, thanks a lot for still supporting us as always and contacting us!

Yes, because of  the increasing influence of COVID-19 around the world, the international flights have decreased significantly, the express shipping is very difficult, almost parcels will be delayed many days and cannot know when they can be shipped out .  We had to stop receiving the online orders temporarily. 

Our company will still stay and wait here, I will let you know when we can continue to ship the orders again in advance.

No. 50011 2020/4/3 2:05:17
Name:steve church
Content:Has my order# 2020323121222 shipped?
  Answer:
Dear steve church:

Thanks a lot for contacting us and sorry for the inconvenience caused to you!

Although we shipped your order out via EMS on Mar 23th, the tracking number is LY044696942CN, but because of the increasing influence of COVID19 around the world, the express shipping is very difficult, seems your parcel can not be delivered successfully or was lost. So let us refund the money to you in advance:

Transaction details
Payment refunded to church steve
April 5, 2020 at 8:08:59 PM GMT+8
Transaction ID: 3GE66691XC8870355
Payment Status: COMPLETED


Our company will still stay and wait here, hope we still can get your supporting after the influence of COVID19.

No. 50004 2020/3/31 19:59:57
Name:Steve
Content: Hi Bestecig,how long will you be shut down for ????? Best Steve
  Answer:
Dear Stephen Jenkins:

Good day, thanks a lot for contacting us and sorry for the inconvenience caused to you!

Yes, because of  the increasing influence of COVID-19 around the world, the international flights have decreased significantly, the express shipping is very difficult, almost parcels will be delayed too many days and cannot know when they can be shipped out .  We had to stop receiving the online orders temporarily. 

We think we still have to wait one or two months.

No. 50002 2020/3/31 10:51:39
Name:Geoff Beckton
Content:As it is now 31st March, I still havn't received my order placed, can you inform me of my orders arrival. You informed me on 20th that it would be here
  Answer:
Dear Geoffrey Beckton:

Thanks a lot for contacting us and sorry for the inconvenience caused to you!

Because of the increasing influence of COVID19 around the world, the express shipping is very difficult at recently, your parcel was delayed many days indeed, we had let our carrier check and resolve this problem ASAP, we will refund the shipping cost to you when you receive this parcel, just free shipping for you.

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