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CONTACTUS  

Head Office: BestEcig Electronic Technology Co., Ltd.
Address: No.27 xinmei Rd. 5F, Haicang, Xiamen, 361022, China
Website:
www.bestecig.com              E-Mail:  info@bestecig.com
Skype:  BestEcig

 

Ireland: BestEcig Electronic Technology Co., Ltd.
Address:Unit 1, Lambay House, Main St, Donabate, Co.Dublin, Rep. of Ireland.
Website:
www.bestecig.ie          E-Mail:  thebestecig@gmail.com

 

Japan: BestEcig Electronic Technology Co., Ltd.
Address:〒153-0044 東京都目黒区大橋2丁目23番21号 樹琳館104
Website:
www.bestecig.jp                E-Mail:  info@bestecig.jp  

 

Israel: BestEcig Electronic Technology Co., Ltd.
Address: 288 kafr kama lower galilee, 15235,  Israel
Website:
www.bestecig.co.il            E-Mail:  info@bestecig.co.il

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No. 50459 2020/7/13 12:03:49
Name:Lauren McGeehan
Content:Are you still not shipping to New Zealand? Air NZ has cargo flights going from China and Hong Kong several times a week. You have shipped my orders through Hong Kong previously. But can't be done now? Or transship through Australia?

No. 50458 2020/7/13 8:46:46
Name:Nicole Bickley
Content:my order just delivered. It’s missing batteries x5 stainless steel. The ice menthol And menthol both Nic salt has The none box ticked for strength? And missing the disposable vape pens as well. Very disappointed as usually best ecig is reliable company.
  Answer:
Dear Nicole Bickley:

Good day, thanks a lot for contacting us! Seems you can not receive our system e-mails or the e-mails come into the spam box, you do not notice our shipping notice.

Yes, for easier transport, we divided your order into two parcels, you will receive two parcels for your order, their tracking numbers are EV926958301CN & LZ171670474CN, you will receive two parcels, you just only received one parcel, another parcel # LZ171670474CN for the rest is still on the way, and this parcel contained Li-batteries, because of  the continuous influence of COVID-19 around the world, the international flights have decreased significantly , some international express parcels (special they contained Li-batteries) need to wait in line for flights and will be delayed some time.

No. 50455 2020/7/12 22:52:32
Name:Thomas Brekken
Content:I ordered 7 cigar flavoured 500 ml. Bottles with 0 mg nicotine by mistanke. Please send with 36mg nicotine instead.
  Answer:
Dear Thomas Brekken:

Good day, thanks a lot for contacting us, that’s ok, not problem, we will change them, so for both orders, they are all Cigar/Super high 36mg, VG

No. 50446 2020/7/11 3:27:25
Name:Martin Bennett
Content:Sir, my order is supposed to have been shipped 25/5/2020, but as of today (10/07/2020) it is still in China! Tracking No. LZ114506165CN Please advise.
  Answer:
Dear Martin Bennett:

Good day, thanks a lot for contacting us! Yes, indeed, for your parcel,  although we shipped them in time, but  because of  the continuous influence of COVID-19 around the world, the international flights have decreased significantly, it was delayed many days indeed, it is still on the way, our carrier try to resolve this problem, we will let our carrier check and resolve this problem ASAP.

No. 50443 2020/7/10 3:26:27
Name:tony reddin
Content:can you please send me a tracking number for my order so i can track it thank you
  Answer:
Dear tony reddin:

Good day, thanks a lot for contacting us, the Fedex does not send the tracking number to us yet, we will let you know the tracking number for your order tomorrow.

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