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CONTACTUS  

Head Office: BestEcig Electronic Technology Co., Ltd.
Address: No.27 xinmei Rd. 5F, Haicang, Xiamen, 361022, China
Website:
www.bestecig.com              E-Mail:  info@bestecig.com
Skype:  BestEcig

 

Ireland: BestEcig Electronic Technology Co., Ltd.
Address:Unit 1, Lambay House, Main St, Donabate, Co.Dublin, Rep. of Ireland.
Website:
www.bestecig.ie          E-Mail:  thebestecig@gmail.com

 

Japan: BestEcig Electronic Technology Co., Ltd.
Address:〒153-0044 東京都目黒区大橋2丁目23番21号 樹琳館104
Website:
www.bestecig.jp                E-Mail:  info@bestecig.jp  

 

Israel: BestEcig Electronic Technology Co., Ltd.
Address: 288 kafr kama lower galilee, 15235,  Israel
Website:
www.bestecig.co.il            E-Mail:  info@bestecig.co.il

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No. 49324 2019/12/5 21:54:37
Name:David whitmore
Content:Hello I have been waiting for awhile now for my package and it seems like the second one is doing the same thing as the first one and I need to know when is it coming please I have been a customer for over 6 years

No. 49323 2019/12/5 13:46:33
Name:Charles Mula
Content:Just received my order. I ordered Ice Menthol and got Regular. Very disappointing !!! Hope you do better with my next order, if I make another order.
  Answer:
Dear Charles Mula:

Thanks a lot for contacting us and your supporting us as always, but sorry, according as your order details ( you can see the e-mail of your order detail, it come from our system automatically sending, 
if you cannot receive the e-mails, you can click Order status too. On the right side, you can find Single Order Lookup, then you can directly fill the order number and e-mail, you can check your order details), you really ordered one bottle 500ml Regular tobacco S.High:36mg VG indeed. 

We are so sorry for the inconvenience caused to you. 

No. 49321 2019/12/5 7:02:12
Name:Germain Wilson
Content:Hello can you please send my item again. Costoms still haven’t released my item.
  Answer:
Dear Germain Wilson:

Good day, that’s ok, let us reship the new parcel to you again in advance.

And if possible, can you change another receiver’s name or address for reshipping parcel?  it will be better

No. 49320 2019/12/4 12:54:51
Name:Germain Wilson
Content:Hello My item is still stuck in customs. It’s been a week it’s stuck there and almost 2 weeks I made my order. I don’t think I’ll be getting my item. I will have to buy expensive low quality juice since it’s taking so long.
  Answer:
Dear Germain Wilson:

Good day, thanks a lot for contacting us!

We are sorry for this problem, your parcel is still in the Customs, some parcels will be delayed many days by Canadian Customs, can we wait more several days? if it can move again after several days, we would like to refund the shipping cost to you, just free shipping for your this order, otherwise, let us free reship the new parcel to you again in advance if it still can not move.

No. 49318 2019/12/3 11:30:05
Name:Don Benson
Content:Hi - trying to log in but i cant remember my username? can you help me
  Answer:
Dear Don Benson:

Good day, thank you very much for contacting us!

Yes, your username is donnyb

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