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CONTACTUS  

Head Office: BestEcig Electronic Technology Co., Ltd.
Address: No.27 xinmei Rd. 5F, Haicang, Xiamen, 361022, China
Website:
www.bestecig.com              E-Mail:  info@bestecig.com
Skype:  BestEcig

 

Ireland: BestEcig Electronic Technology Co., Ltd.
Address:Unit 1, Lambay House, Main St, Donabate, Co.Dublin, Rep. of Ireland.
Website:
www.bestecig.ie          E-Mail:  thebestecig@gmail.com

 

Japan: BestEcig Electronic Technology Co., Ltd.
Address:〒153-0044 東京都目黒区大橋2丁目23番21号 樹琳館104
Website:
www.bestecig.jp                E-Mail:  info@bestecig.jp  

 

Israel: BestEcig Electronic Technology Co., Ltd.
Address: 288 kafr kama lower galilee, 15235,  Israel
Website:
www.bestecig.co.il            E-Mail:  info@bestecig.co.il

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No. 51253 2020/9/21 9:51:19
Name:Judy Moeggenberg
Content:checking if my order has been shipped?
  Answer:
Dear Judy Moeggenberg:

Thanks a lot for contacting us, yes, we have shipped your order and sent its tracking number to you indeed, seems you can not receive our system e-mails or the e-mails come into the spam box.
 
For your this order, the tracking no. is:

Tracking Number: LY429009758CN
Shipped company: EMS 
Tracking website: http://www.bestecig.com/sh.asp  or USPS site
Shipped date: 08/28/2020

No. 51242 2020/9/19 16:54:44
Name:THEVENET
Content:My order N°202073121910, hello, I still have not received my second package, can you please tell me when it will arrive? I await your answer as soon as possible. Thank you
  Answer:
Dear THEVENET ANNIE:

Good day, thanks a lot for contacting us, yes, for easier transport, we divided your order into two parcels, but you only received one parcel, another parcel seems be lost, let us free reship the new parcel to you again at once.

No. 51241 2020/9/19 7:05:18
Name:Jeremy Russo
Content:I have received an order in june and haven't opened it until now and have found the label to say 0mg on the density ,can you please confirm. Order number is 20205318358 . I ordered high or extra high.
  Answer:
Dear Jeremy Russo:

Good day, thanks a lot for contacting us, seems you did not receive/notice our following tips for the nicotine densities, yes, your order was near July 1st (but Minister Hunt postponed the nicotine ban until Jan 1st 2021 at finally, not this problem)  for more easily passing through the Customs, we marked the "0mg" on the label of e-liquid bottle, you can ignore it or see the number at the bottom of the bottle, the real nicotine levels are same as your order: E.High:26mg VG/PG Mix:

racking Number:    EV926977019CN
Shipped company:    EMS
Tracking website:    http://www.bestecig.com/sh.asp
Shipped Date:    2020/6/23
Shipped NOTE:    For more easily passing through the Customs, we marked the "0mg" on the label of e-liquid bottle, you can ignore it or see the number at the bottom of the bottle,the real nicotine levels are same as your order.

No. 51238 2020/9/17 7:14:01
Name:David Reichert
Content:Order# 202095171321 Received BLACK atomizers. Ordered CLEAR.
  Answer:
Dear Dave Reichert:

Good day, thanks a lot for contacting us, we are so sorry for letting you know, our clear colors for 510-W clearomizers are out of stock, we had to change them.

No. 51237 2020/9/16 5:04:48
Name:alex requena
Content:Buenos dias y perdón la molestia, referente al pedido 20209116242 que estaba pendiente de reenvio, podrían informarme de su estado? Gracias y un saludo
  Answer:
Dear alex requena:

Good day, thanks a lot for contacting us, yes, we reshipped the new parcel via EMS to you again, the new tracking number is LZ325424692CN

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